FREQUENTLY ASKED QUESTIONS
All of our products are always 100% authentic and new. As a member of the MadaLuxe Group family and its luxury wholesale business, the Jaunt has unprecedented access to the most iconic fashion houses. We purchase our goods directly from our luxury brand partners and unconditionally guarantee the authenticity of every item we sell. Learn more about our authenticity guarantee. CLICK HERE
While we recommend creating an account, you do not need to have an account to place an order. By creating an account, you can streamline the checkout process, save your preferred shipping address, and keep payment information on file. Creating an account also unlocks access to limited edition new arrivals, sale events, and other exclusives reserved for our newsletter subscribers.
We accept Visa, Mastercard, Discover, American Express, Shop Pay, Amazon Pay, Apple Pay, and PayPal. Credit card transactions are processed through a secure checkout system. We also accept payments through Klarna—a flexible spending company that makes it easy to receive your purchases right away, but pay for them over time. To learn more about Klarna financing CLICK HERE.
If your order has not yet shipped, you can cancel it by contacting us at orders@thejaunt.com. Once an item has shipped, the order cannot be cancelled. However, if you return your unwanted order within our return window you will receive a full refund for your order as long as all items are in original condition and packaging.
We want you to love your purchase and will do our best to ensure that you are satisfied with your shopping experience. We happily accept returns within 30 days of delivery.
For domestic customers, please either log into your account or visit our Returns Center to request a prepaid shipping label.
For international customers, please contact customerservice@thejaunt.com for further assistance.
Your return will be processed within 2 business days of being received by our warehouse. Once your return is processed and your refund is issued, you will be credited to the original payment method used, which should appear on your account within 10 business days.
Because our unique luxury items are available in limited quantities, we cannot guarantee inventory. We restock styles regularly, so please check back often. If you would like to inquire about an item that is sold out, please email us at hello@thejaunt.com or call 1.800.498.2038.
In order to provide a fair and seamless shopping experience for our customers, we cannot reserve items. Quantities are limited, so we recommend purchasing right away if you find a style you love. While you may add items to your wishlist to return to later, items in your wishlist are not reserved. Get it now, pay later through Klarna. To learn more about Klarna financing CLICK HERE.
Because our unique luxury items are available in limited quantities, we cannot guarantee availability for exchanges. If you decide you do not love your purchase and would like to select a different product instead, please either log into your account or visit our Returns Center. From there you will be able to see if the product is available in a different color or size for exchange, or you need to simply proceed with a return.